F.A.Q.Below some common questions and answers.
What height are your headboards
We offer two standard sizes either 60cm – 23½ inch or 76cm – 30 inch, But we know that does not suit everyone so we can cut to any size you require.
How do I measure headboard height to fit my bed
I need a different size or shape
Contact us with the measurement across your mattress, then measure from mattress top to your required height.
Can I fix the headboard to the wall
Yes we offer a very good wall fixing option
What is the width of my bed
Measure the width across your bed mattress
What is a headboard pillowstop
Can I send a picture
A picture is very helpful yes please send it to sales (at) headboarddirect co uk (replace (at) with @ and .co.uk) As your are a human you will understand why we have put our email address in this format
What fabric material can I use to cover my headboard
The choice is very wide and varied it could be anything from specialised upholstery fabric – curtain material – velvet – leather, the only requirement is that it is strong enough to be pulled into position without tearing.
I’m not very good at DIY
Our 30 minute Headboard DIY DVD talks you through the process very clearly, and you can always take the material off and start again, no-one is counting.
Can you cover my headboard I have the material
Yes we can this is what we call a “customers own material” com service. Please email us your requirements
I want my headboard order faster
Subject to factory workload we are sometimes able to help, but we keep our prices down by not having to pay for additional headboard wood, storage, or extra staff. By increasing our headboard delivery time table we increase our overheads. But we don’t always say no.
I want my headboard bigger than my bed
This is your headboard you can have what ever size you want, just measure the width of the gap that you want to fill, bed included and find a size that works – or email us for a price on a custom DIY size.
I don’t have a paypal account how do I pay
You actually don’t need to register a paypal account to use their service anymore, we chose paypal as our secure payment gateway because they are one of the worlds largest providers. Please read our “I don’t have a paypal account ” documentation.
I want to pay on my Debit/Credit card
We accept all major debit and credit cards through our secure payment gateway which is hosted by Paypal. Please read our “I don’t have a Paypal account ” documentation
Can I pay by bank transfer
Not a problem during the checkout process select “Bank Transfer” the sales receipt we send you will include all the details you need. Please include your order number when making the payment.
I measured my headboard wrong, its too small.
If you have ordered a standard size then you can return the product to us, in it’s original shipping package and we will credit your card/account accordingly, you can then re-order the correct size.
My custom headboard is too long
We maybe able to make this shorter to suit your requirements. Please return the headboard in it’s original shipping package. There will be a labour charge and re: shipping charge to you – we will advise you of the cost factors before you return your item.
Custom headboard is short
Sorry with custom size orders that are to short – we take your instructions as per our terms & conditions. We can only follow your submitted/requested dimensions.
I don’t want to give you my telephone number
Actually it’s not us that needs your number its for the purpose of delivery, if the driver can’t find your address he will phone you for directions or to inform you that he has left the item in your shed, garage etc only as per your order instructions.
Shipping to the Scottish Highlands & Islands
Yes we know you are not on another planet, but the couriers have very different ideas to us. Please email for a quote – giving your full address & post code